LayerInvoice is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how orders, digital delivery, returns, and eligible refunds are handled through our website.
Order Processing
- Timeline: Orders are typically processed immediately after successful payment confirmation.
- Variations: Processing times may vary during high-demand periods, maintenance, or payment review.
- Updates: Customers receive an order confirmation and download information after the order is completed.
Digital Delivery
- Access: Eligible files are provided through the order confirmation page, email, or the Downloads area of My Account.
- No physical shipping: LayerInvoice products are digital unless a product page clearly states otherwise.
- Responsibility: Customers are responsible for providing a valid email address and keeping account access secure.
Download Issues
If a download link is missing, expired, or not working as expected, contact the LayerInvoice support team with your order details so we can assist.
Returns & Exchanges
Because digital products can be accessed immediately, they generally cannot be returned or exchanged after download. Please review product descriptions and compatibility information before purchasing.
Refund Eligibility
A refund may be considered when a file is defective, cannot be accessed after reasonable troubleshooting, or is materially different from the published description. Approved refunds are processed to the original payment method within a reasonable timeframe determined by the payment provider.
Incorrect Orders
If you purchased the wrong product, contact us promptly before downloading the files. We will review the order and available options on a case-by-case basis.
Order Cancellations
Cancellation requests may only be accepted before digital access is provided. Once a product has been downloaded, cancellation may no longer be possible.
Policy Updates
LayerInvoice reserves the right to update this policy at any time to reflect operational, legal, or service-related changes.
Need Assistance?
For delivery or refund questions, contact us through the official Contact page or email contact@layerinvoice.com.